Questions? Answered.
Straight answers about working with BMA, our services and how marketing and AI can help your business.
What does BMA do?
BMA (Billy's Marketing Agency) helps small businesses get found, get leads and get sales with branding, websites and online shops, SEO, AI search optimization, lead generation, online ads, social media, AI receptionists and AI automation.
Where is BMA located?
BMA is based in South Jersey, New Jersey, and works with businesses anywhere in the United States.
What are your hours?
Monday to Friday, 10 am to 6 pm Eastern Time. You can call or text 856-924-3003 or email Hello@Billysmarketingagency.com.
Do you offer a free audit?
Yes. We review your Google Business Profile, website, social media and local competitors and share what we'd fix first.
Do you work with businesses outside New Jersey?
Yes. Most of our work is done online, so we can help businesses anywhere.
Do I have to sign a long contract?
We keep agreements simple and agree the terms with you before any work starts.
Can you help me show up in ChatGPT and AI answers?
Yes. Our AI search optimization (GEO) service improves the signals AI assistants use to understand and recommend businesses. No one can guarantee a recommendation, but we make it far more likely.
Do I own my website, ad accounts and data?
Yes. Accounts are set up in your business name so you keep ownership.
How long does a brand kit take?
Most small-business brand kits take a few weeks from the first call to final files, depending on how quickly feedback comes back.
Do I own the logo?
Yes. Once the project is complete, you own your logo and brand files.
Can you refresh my existing logo instead of starting over?
Yes. If customers already know your logo, we can modernise it while keeping what people recognise.
Will I get files for print and web?
Yes. You get vector files for print and signs, and PNG and SVG files for web and social media.
Do you build on WordPress, Shopify or custom code?
All three. We recommend what fits your business: Shopify for online shops, a fast custom site for service businesses, and WordPress when you need to edit lots of content yourself.
Will my website work on phones?
Yes. Every site is designed and tested mobile-first.
Can you redesign my existing website?
Yes. We can rebuild it, keep what's working and move your content across without losing your Google rankings.
Do you offer website maintenance?
Yes. We offer monthly care plans covering updates, backups, security and small content changes.
How long does SEO take to work?
Some fixes, like a better Google Business Profile, can help within weeks. Stronger rankings usually build over several months of steady work.
Can you guarantee first place on Google?
No honest agency can guarantee rankings, because Google decides. We focus on the work that consistently moves local businesses up.
What is local SEO?
Local SEO helps your business appear for searches with a location, like 'near me' or a town name, including the Google Map results.
Do I need a Google Business Profile?
Yes. For local businesses it's one of the most important free tools for showing up on Google Maps.
What is GEO?
GEO, or generative engine optimization, is improving how AI assistants like ChatGPT, Gemini, Perplexity and Google AI Overviews understand and mention your business.
Is GEO different from SEO?
They overlap a lot. GEO puts extra focus on clear facts, structured data, Q&A content and consistent mentions that AI tools use to choose answers.
Can you guarantee ChatGPT will recommend my business?
No. AI tools decide for themselves. We improve the signals they rely on, which makes recommendations more likely.
Why does Bing matter for AI?
Several AI assistants use Bing's search results, so a complete Bing Places listing and Bing Webmaster Tools setup help.
What counts as a lead?
Any real enquiry from a potential customer: a call, form, booking, WhatsApp message or quote request.
Do you sell leads?
No. We build lead systems for your business, so the leads are yours alone.
Can this work with my existing website?
Yes. We can add landing pages and tracking to your current site or build new ones.
How fast should I reply to leads?
As fast as possible. That's why we set up instant automatic replies so customers hear from you right away.
Who pays for the ad spend?
Your ad budget is paid directly to Google, Meta or TikTok from your own card. Our management fee is separate.
How much should I spend on ads?
It depends on your area, service and goals. We'll recommend a starting budget after looking at your market.
Do I own the ad accounts?
Yes. Accounts are set up in your business name so you always keep access and data.
Which is better, Google or Facebook ads?
Google is great for people already searching for your service. Facebook and Instagram are great for reaching local people and staying top of mind. Many businesses use both.
Which platforms should my business be on?
Usually Facebook and Instagram for local businesses, plus TikTok or LinkedIn depending on your customers. We'll recommend where your time pays off.
Do I need to provide photos?
Your real photos and videos work best. We'll guide you on what to capture and can arrange shoots when needed.
Do I approve posts before they go live?
Yes. You can review the content calendar before posts are published.
Can you run ads from our social pages too?
Yes. Our online advertising service covers Facebook, Instagram and TikTok ads.
Will callers know they're talking to AI?
We recommend being open about it. The AI can introduce itself as your virtual assistant, and callers can ask to reach a person.
Can I keep my current phone number?
Usually yes. Calls can be forwarded to the AI when you don't answer, after hours, or all the time.
What happens with urgent calls?
You set the rules. Urgent calls can be transferred to you or flagged straight away by text.
Does it work with my calendar?
It can connect to common calendars and booking tools, such as Google Calendar.
What tools do you use?
We choose based on your needs, commonly tools like Zapier, Make, HubSpot, Google Workspace, WhatsApp Business and leading AI models.
Is my customer data safe?
We set up access carefully, use reputable tools and only connect what's needed. You keep ownership of your accounts and data.
Will a chatbot give wrong answers?
We limit it to information you approve and set it to hand over to a person when it isn't sure.
Do I need technical skills?
No. We set everything up and show you how to use it in plain English.
Still have questions?
Tell us about your business. We reply within one working day with honest next steps.